Join Our Team of 911 Communications Professionals!

At Metro Communications Agency, we take on the challenging and rewarding work of preserving the lifeline for public safety in our community, 24 hours a day, 365 days a year....where every second counts, and every call matters!

Our team of professionals answer 911 calls and dispatch first responders across the City of Sioux Falls and throughout Minnehaha County, serving 3 law enforcement agencies, 14 fire departments and 5 ambulance services!  We offer a competitive pay and benefits package to those who successfully complete the hiring process and join our team, and we provide all new hires with a comprehensive paid training program to equip you with the skills to become a professional 911 Communications Operator. Previous experience is not required. Overtime and additional pay opportunities, ongoing training, and advancement potential.

Use this link to complete a Job Interest Card as we prepare to open our 2024 posting (Select Fire Rescue if Metro911 is not visible) *

*Note:  Our continuous posting for 2023 has closed.  Our entire team is transitioning to an office within the City of Sioux Falls effective January 1st.  Use the link above to create a profile and complete a Job Interest Card so you will receive a personal notification when we open our 2024 posting.  City of Sioux Falls position descriptions, including Metro 911, may be viewed at this link.
Applications will be reviewed for minimum qualifications as they are received.  Required examinations, presentation, and interview opportunities will be provided monthly.  Applicants must receive passing scores to continue on in the hiring process, and must pass all phases of the recruitment process to receive a job offer. Job offers will be extended as vacancies become available and recruit classes are scheduled.

Tentative 2023 & 2024 Hiring Classes Are:
  • Feb 27, 2023 (this class has been filled)
  • May 8, 2023 (this class has been filled)
  • Sept 18, 2023 (this class has been filled)
  • Feb 12, 2024 (Eligible applicants have been identified) 
  • Additional hiring classes added as vacancies are identified.
To learn more about employment with Metro Communications Agency, select any of the following links:
Minimum Qualifications
  • Must be a United States citizen.
  • Applicants must be at least 18 years of age at the time of hire.
  • Graduate of an accredited high school or possess an acceptable high school equivalency certification.
  • Has not unlawfully used any prescribed drug, controlled substance, or marijuana within one year before the time of application for certification.
  • Must have no convictions of any crime by any state or federal government punishable by imprisonment in a federal or state penitentiary.
  • Must be eligible for certification by meeting eligibility requirements for 911 Telecommunicator Certification under the South Dakota Law Enforcement Officers Standards and Training Commission.
  • Applicant must pass all phases of the hiring process. 

The Hiring Process

  • Applicants who meet the minimum qualifications will be invited to required examinations, presentation, and interviews, offered monthly. Applicant must have a passing scores to continue on in the hiring process.
  • Applicants who receive passing scores in all examinations and interviews (listening/written examination, keyboarding examination, 911 Operator presentation, and oral interviews) will receive a contingent job offer as vacancies become available and recruit classes are scheduled.
  • After contingent job offer, candidates may go through the following screenings: psychological evaluation, background check, medical examination including hearing test, drug and alcohol screening.
  • Candidates who do not successfully complete any phase of the hiring process are eligible to reapply for 911 Emergency Dispatcher after six months.
  • All candidates selected for hiring must successfully complete the Agency's recruit training program. This includes a two-week South Dakota 911 Telecommunicator training program in Pierre and 3 day Emergency Medical Dispatch (EMD) training. Those who successfully complete the recruit training program are placed in the 911 center as 911 Operator for the reminder of their 12-month probationary period. 
Applicants: Monitor your email for application processing and required phases of the hiring process. Direct 911 Communications Operator recruitment and benefits questions to recruiter@siouxfalls.gov.  For more information about City of Sioux Falls recruitment and benefits link to City of Sioux Falls website   

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT The City of Sioux Falls does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, ancestry, pregnancy, age, genetic information, or disability in employment or the provision of services.

Know your rights: Workplace discrimination is illegal.

If an ADA accommodation is needed please contact recruiter@siouxfalls.gov

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