Welcome and thank you for visiting our website!
Metro Communications Agency is an independent agency that serves as the Consolidated Public Safety Answering Point (PSAP) for Minnehaha County and the City of Sioux Falls, South Dakota. We are extremely proud of our staff of 911 Communications Operators, Advanced Communications Operators, Shift Supervisors and administrative support team. They are highly trained, professional individuals who, as a cohesive team, give their all 24 hours a day, every day of the year, and strive to provide the best service possible to the public and first responders we serve.
We handle all the public safety requests for the entire city of Sioux Falls and all of Minnehaha County, including the cities of Baltic, Brandon, Colton, Corson, Crooks, Dell Rapids, Garretson, Hartford, Humboldt, Lyons, Renner, Rowena, Sherman, and Valley Springs. We serve over 200,000 citizens and visitors across these South Dakota locations, handling approximately 300,000 9-1-1 and non-emergency calls, and approximately 200,000 calls per service (CFS) each year.
Help 9-1-1 Help You!
Every second counts in emergency. Don’t hesitate to contact 9-1-1 first during an emergency for police, fire or medical assistance.
Get to a safe location before calling. If you are calling to report a fire, exit the burning building before calling.
Stay calm and answer all questions about your emergency.
State what help you need: police, fire or EMS/medical.
State your address, describe your location as completely as possible using cross streets or landmarks.
Stay on the line — do not hang up until the operator says it’s OK.
When should you call 9-1-1?
Only contact 9-1-1 in an emergency situation. An emergency is any situation that requires immediate assistance from the police/sheriff,
the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It’s better to
be safe and let the 9-1-1 call taker determine if you need emergency assistance.
Heart attack or stroke
Burglary or theft in progress
Car accident with life threatening injuries
Anything else that seems like an emergency!
When the power is out
To report a broken fire hydrant
When your water pipes burst
To get a ride for doctor’s appointment
For paying tickets
For your pet
To complain about barking dogs or loud stereos